Frequently Asked Questions

Everything you need to know about your JW PEI purchase.

What materials does JW PEI use for its products?

JW PEI is committed to sustainability and vegan fashion. Our bags are crafted from high-quality vegan leather, recycled plastic bottles, and other eco-friendly materials without compromising on luxury or durability.

How long does shipping take and what are the costs?

We offer worldwide shipping. Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days. Shipping costs are calculated at checkout based on your location and selected service.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of delivery. Please ensure the products are in their original condition with all tags and packaging intact.

Do I have to pay for customs and import duties?

For most international orders, customs duties and taxes are not included in the price and may be charged upon arrival. We recommend checking with your local customs office for specific rates.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Klarna and Afterpay in select regions.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.